B2B Marketing for the B2B Buyer’s Journey - Interview with Mark Donnigan



B2B marketing has the unique challenge of often dealing with long and complex sales cycles. These can be caused by a variety of factors, such as the need for multiple decision makers, the high value of the products or services being sold, and the need for thorough research and consideration before making a purchase.

One key aspect of the B2B buying journey is the awareness stage, where buyers become aware of a problem or opportunity and begin to research potential solutions. At this stage, B2B marketers need to provide valuable and informative content that addresses the buyer's needs and pain points. This can include blog posts, case studies, webinars, and other forms of thought leadership that demonstrate the company's expertise and help buyers understand the value of their product or service.

In the awareness stage, buyers are just starting to become aware of a problem or opportunity they need to address. They are not yet ready to make a purchase at this stage, but they are open to learning more about potential solutions. B2B marketing efforts at this stage should focus on educating buyers and raising awareness of the company and its offerings. This can be done through content marketing, such as blog posts, ebooks, and webinars, as well as through social media and paid advertising.
As buyers move into the consideration stage, they evaluate potential solutions and narrow their options. At this stage, B2B companies need to provide more detailed information about their products or services and how they can solve the buyers' specific problems or needs. Marketing efforts should focus on demonstrating the value and benefits of the company's offerings, as well as highlighting any competitive advantages. This can be done through case studies, product demos, and customer testimonials.
Finally, in the decision stage, buyers are ready to purchase. At this stage, B2B marketing efforts should focus on closing the sale and addressing any final objections or concerns that the buyer may have. This can be done through personalized demonstrations and proposals, as well as through special offers or incentives.
By aligning marketing efforts with the buyer's journey, B2B companies can effectively shorten their sales cycles and increase their win percentages. By understanding where buyers are in their journey and providing the information and support they need at each stage, B2B companies can build trust and credibility, ultimately leading to more successful sales outcomes.
B2B Marketing is Changing, an Outlook for 2023
As we look ahead to 2023, it's clear that the landscape of B2B marketing is set to undergo significant changes. While it's always difficult to predict the future with certainty, there are several key trends that are likely to shape the way B2B marketers approach their work in the coming years.
Increased reliance on digital channels: With the ongoing shift towards remote work and the proliferation of digital tools, B2B marketers will likely continue to increase their reliance on digital channels such as social media, email marketing, and content marketing. This means that companies will need to be strategic and deliberate in their use of these channels and may need to invest in new tools and technologies to reach and engage their target audience effectively.
Greater focus on data and analytics: As B2B marketers become more reliant on digital channels, they will also need to pay closer attention to the data and analytics that drive their campaigns. This may involve using data to understand the customer journey better and optimize marketing efforts, as well as leveraging tools like A/B testing to fine-tune messaging here and creatives.
The rise of video content: Video content has exploded in popularity in recent years, and B2B marketers will likely continue to embrace it as a powerful way to communicate with their audience. This may involve creating more video content for social media and other channels, as well as using tools like live streaming and video conferencing to connect with customers and prospects in real-time.
Increased focus on customer experience: As competition in the B2B space continues to heat up, companies will need to do more to differentiate themselves and stand out from the crowd. One way they can do this is by focusing on customer experience, and using marketing efforts to create personalized, seamless experiences for their customers.
Overall, the future of B2B marketing looks bright and full of exciting opportunities. By embracing new technologies and trends, B2B marketers can stay ahead of the curve and deliver a seamless and personalized experience to their target audience.

B2B Marketing Interview with Mark Donnigan



In this hard-hitting episode on the B2B eCommerce Podcast I shared my thinking of why the Sales Funnel no longer exists, and various other facts about contemporary B2B advertising and marketing. We talk about how the purchasing journey is currently entirely fragmented and also the manner in which area structure can aid marketing professionals take back control of the discovery as well as demand generation process.
Some of the best B2B recommendations are the ones you don't learn about-- untrackable on the internet social interactions or "dark social." Your marketing approach must make up these dead spots by utilizing new strategies.
Twenty years back, the vendor was in control of the B2B sales process.
If you benefited a major company like Cisco or Dell and also were presenting a brand-new networking product, all you needed to do was take a look at your sales channel as well as begin making phone calls. Obtaining the visit with a significant B2B consumer was reasonably basic.
Customers understood they likely required what you were marketing, as well as were greater than pleased to have you can be found in and answer their concerns.
Today, calls from those same business won't even respond to the telephone call. They have actually currently checked the marketplace, and also you will not listen to back up until they prepare to make an action.
The sales channel made use of to function because we knew where to find customers who went to a particular phase in the purchasing procedure. For marketers, that suggested making use of the right strategy to get to clients at the right time.
What you do not understand can help you.
I belong to an advertising and marketing group called Peak Area. The subscription is mainly primary advertising officers and also other advertising and marketing leaders who are all making every effort to end up being 1% better on a daily basis. It's a first-rate team of professional marketing experts.
There are everyday discussions within Top Neighborhood concerning the tools of the trade. Members want to know what CRMs their peers are utilizing, as well as individuals in the team are greater than happy to share that info.
Yet none of the brand names have an idea that they are being reviewed and recommended. But these conversations are influencing the buying actions of group members. If I sing the applauds of an advertising automation system to somebody that's about to acquire another remedy, I feel in one's bones they're going to get a trial of the remedy I informed them regarding before they make their acquiring choice.
These untrackable, unattributable dark social interactions in between peers as well as buyers are driving acquiring choices in the B2B space.
Come to be a calculated neighborhood contractor.
In 2022, building area needs to be a component of your B2B marketing strategy, and producing material regularly is an integral method to involve community members weekly.
While dark social communications can not be tracked, online marketers can develop the communities (such as a LinkedIn group) that promote these discussions. A community's enthusiasm for your content multiplies its impact. By focusing on your neighborhood members' level of interaction, you can increase the area's total reach and also subsequently your influence in the community.
As well as content creation requires to be the focal point. This approach isn't mosting likely to work overnight, which can be irritating if you're quick-tempered. However acting on that impatience will cause failing.
Constructing an important area does call for the ideal investment of time and also resources. As soon as somewhat developed, you can see all of the communications that would or else be undetectable.
You can even take it a step further. Perhaps you discover that a variety of your team's members are clustered in a geographical area. By setting up a meetup because area for regional participants, you allow them to strengthen their ties to the area you've created.
By raising the deepness of the get more information connection keeping that community you've produced, you're also enhancing the neighborhood's reach. The core target market comes to be more engaged-- they're sharing your content on LinkedIn and Twitter-- and the next point you recognize, you're obtaining marked in conversations by individuals you have actually never heard of before.
Yes, your company's website is crucial.
I can recall discussions with colleagues from as little as 3 years ago concerning the significance of the company website. Those discussions would certainly constantly go back as well as forth on how much (or how little) initiative we must be putting into the maintenance of the website.
Since we know about the power of dark social, the solution of just how much to purchase your website should be noticeable. Besides, where is the top place someone is mosting likely to go after finding out about your company throughout a meeting, or after reviewing a piece of content concerning you on LinkedIn? Where are they going to most likely to find out more about among your company's owners or executives?
You do not understand what you don't understand, and it's virtually impossible to recognize exactly how every possibility is finding out about your business.
However one thing is specific: When people need to know more concerning you, the first place they're likely to look is your internet site.
Think about your internet site as your shop. If the store front is in disrepair and also only half of the open indicator is lit up, people are mosting likely to keep relocating.
Bottom line: Constant financial investment in your website is a must.
Market forces are market pressures. The marketplace today is just too competitive and also too dynamic to rest on one's laurels. Marketing experts need to account for modifications in customer actions and adapt their techniques to not just get to consumers however additionally to pay attention to what they're saying about your company.

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